WUBEN provide our customer 1-year free repair within one year from the purchase date, for our flashlight and battery.

Please do the troubleshooting as the following:
1. Check whether the insulation sheet is removed
2. Charge first, eliminate the situation that can not be charged
3. Test with the same type or compatible battery
4. The middle charge can be directly plugged in to see if the flashlight can be lit. It can be illuminated to indicate that most of the cases are battery problems. If it is not lit, it is a circuit/switch problem."
5. Please use the screwdriver to screw tightly the lock piece on the tail cap.
6. Follow the instructions to unlock
7. Wipe clean with alcohol or wipe with a dry cloth"
8. Please make sure all the connection parts have been screwed tightly, especially the flashlight body and flashlight end.
9. If the charging port is on the tail cap, please turn off the flashlight, then plug it into the power, after that press the switch again.At the same time, please inspect the indicator color, if the indicator shows a solid red, the battery is defective. If the indicator shows red to green, that stands for the bad contact. If you have done the above steps, but problem persists, please don't hesitate to email us: support@wubenlight.com After receiving your order number, or the screenshot of the receipt, our customer services will supply you with suitable solutions.

如果您的订单金额在DE和美国达到$ 49，在澳大利亚和英国的订单金额达到$ 79，您可以享受免费送货。由于我们使用不同的运输方式，如果您的订单地址来自另一个国家/地区，您需要根据地理位置或产品重量支付不同的运输费用。