How to to request a refund or returns?
To initiate a refund or returns, please contact our dedicated team via email at service@wubenlight.com. Our professionals will guide you through the process.
How long is the warranty and what does it cover?
- 1. 30-Day Money Back Guarantee: If the purchased product exhibits quality issues within 30 days from the date of purchase, customers can request a full refund.
- 2. 30-Day Replacement: Within the first 30 days from the date of purchase, customers experiencing quality problems can request a free replacement.
- 3. 1-Year Warranty: WUBEN provides a 1-year warranty from the date of purchase, offering free repair for products with quality issues.
- 4. Battery Warranty: Rechargeable batteries come with a 1-year warranty; however, other included accessories are not covered.
- 5. 5-Year Product Warranty: Within 5 years from the date of purchase, WUBEN offers free repair (excluding accessories) for registered customers who have completed product registration.
- 6. Lifetime Maintenance: Beyond the initial 1-year warranty, WUBEN provides paid repair services for registered customers experiencing issues with their products.
Note: Gifted products and items replaced under warranty no longer qualify for additional warranty or return coverage.
Visit Wuben's Warranty Policy Page for detailed information regarding transportation and delivery.
https://www.wubenlight.com/pages/warranty-policy
