If you’re checking this article, it means that there may be some problems with the flashlight you purchased. First of all, on behalf of all the staff of WUBEN, I would like to say sorry to you for the unpleasant experience, and I hope the following steps will help you to find a solution to solve the problem.
Check the insulation plate
If your flashlight is used for the first time, please check if the insulation plate of the flashlight is removed. The newly purchased flashlight will have insulation plate inside to ensure safety during transportation. Please remove the insulation plate before using.
Check the battery
If your flashlight is unable to light up, low brightness, or can’t be switched due to low brightness. Please check if the battery reversed, if the battery is charged and if it is the original battery. Non-original battery may be due to voltage and other reasons caused by the flashlight is unable to light up or low brightness or even can’t be switched. It is recommended to replace the original battery.
Check the charging device
If your flashlight battery is unable to charge, please make sure if the charging device matches the flashlight and if it is damaged. The voltage and current mismatch between the charger and the flashlight battery may cause the flashlight to fail to charge.
Check the thread position
If your flashlight is dim or not light up, please make sure the assembly parts of flashlight is tightened and doesn’t loosen. If not, please try again after tightening.
Check the tail cover switch
First, please unscrew the tailcap to expose the negative electrode of the battery, then connect the negative electrode of the battery and the exposed unoxidized part of the flashlight barrel beside the battery with a metal strip like scissors or tweezers. Check whether it is lit or not.
Please unscrew the bottom cover of the flashlight tailcap, you can see that there is a switch pressure ring in the outer ring of the switch spring after opening. Then check if the switch pressure ring is loose, if it is loose, please tighten the pressure ring with tweezers or scissors to ensure that the switch pressure ring is firmly pressed on the switch and no looseness occurs.
Check the welding position
If you unscrew the tail and connect the negative electrode of the battery and the flashlight with exposed metal parts such as scissors or tweezers, the flashlight still does not turn on, it may be a welding problem at the connection between the circuit compartment and the circuit board. Please check whether there is open welding or false welding at the welding position. If there is any, please try again after welding again.
If the above troubleshooting and operation have not resolved your problem, please allow us to apologize again, the warranty policy of WUBEN product is available for you.
WUBEN’s product warranty policy:
1. 15 days replacement: Within 15 days from the date of purchase, if the product has quality problems, customers can request free replacement.
2. 1 year warranty: Within 1 year from the date of purchase, if the product has quality problems, WUBEN will offer free repair.
3. 5 years warranty: Within 5 years from the date of purchase, if the product(accessories excluded) has quality problems, WUBEN will offer free repair for WUBEN registered customers.
4. Battery warranty: WUBEN offers a 1-year warranty for the rechargeable batteries but other included accessories are not covered by the warranty.
5. Lifetime maintenance: From the date of purchase, if the product has problem after 5 years, WUBEN will offer paid repair for WUBEN registered customers.
6. If proof of purchase cannot be provided, it will be counted on the date of manufacture.
7. If there is any dispute, the two parties will coordinate to slove.
Please contact our customer service, we will try our best to solve your problem with more professional staff and services.
Have bought a wuben c3 flashlight about 5 months ago but I have been having issues where the battery wont charge and it will flash red for a second and then go green right after although it has no charge at all. I seen this issue on youtube and i have noticed thats its common, therefore i was curious if I can get one as a replacement for the one I have or a new battery.
Hello,
I purchased 2 of the c3 wuben flashlights because I borrowed one from someone at work and lost theirs so I wanted to get a nice replacement as well as one for myself.
The of the 2 only one will turn on. The other one does not and I am unsure why. The one that did turn on seemed like it was a pretty good quality flashlight though.
Bought Wuben C3 to go holiday & used 3 times for 5 minutes. Now does not work. Meter says Battery Charged. But Red light never goes green. Tried to get Seller to Reply, but no answer. Can bulb be faulty & replaced.? Maybe internal circuit not working.
Hello I bought one of your flashlight model c3 a couple of months ago it worked great best flashlight I had, is compact and the lighting is great. About a week ago I notice that the charge did not hold for long as before and now it just don’t turn on anymore I check the batterie and all the connection seem to fine. Don’t know what else I can do except contact you. I don not have the receipt or the box anymore.
Thank you.
Javier celis
Wuben you are the best I have 7 of your lights well I have 4 others have been the best gifts ever definitely a lot of value for your money it’s as simple as that and you guys even care about after sales obviously you didn’t half to write up this troubleshooting page but you did and I appreciate that even tho I doubt it will be used much. Seeing how all your lights are as tough as the 100- 200 dollar range lights heck more than 200 I’ll bet. All for around 20- I think 35 was the most I have been charged think about it. 20-35 dollars comes with an amazing torch with different light modes with each light plus helpful accessories and…. Wait for it ahhh that’s right a freaking 5 year warranty WHAT actually I think I read something about a lifetime warranty if so I have no idea how they can offer all this and… Yeah I’m out of words when it comes to wuben I am speechless please keep it up wuben and never leave us to half to shop through the cheap often name brand expensive crap that passes for a torch these days I look forward to purchasing at least one of each of the lights you guys make without hesitation I don’t think I will ever think twice about weather or not to buy wuben no brainer. Buy one you will thank yourself then wuben. :) “Light Up Your Life”. Hahaha thanks wuben. Oh yeah PS. Even the name or word Wuben means something amazing I won’t write it out here just Google the definition of Wuben.
Wuben you are the best I have 7 of your lights well I have 4 others have been the best gifts ever definitely a lot of value for your money it’s as simple as that and you guys even care about after sales obviously you didn’t half to write up this troubleshooting page but you did and I appreciate that even tho I doubt it will be used much. Seeing how all your lights are as tough as the 100- 200 dollar range lights heck more than 200 I’ll bet. All for around 20- I think 35 was the most I have been charged think about it. 20-35 dollars comes with an amazing torch with different light modes with each light plus helpful accessories and…. Wait for it ahhh that’s right a freaking 5 year warranty WHAT actually I think I read something about a lifetime warranty if so I have no idea how they can offer all this and… Yeah I’m out of words when it comes to wuben I am speechless please keep it up wuben and never leave us to half to shop through the cheap often name brand expensive crap that passes for a torch these days I look forward to purchasing at least one of each of the lights you guys make without hesitation I don’t think I will ever think twice about weather or not to buy wuben no brainer. Buy one you will thank yourself then wuben. :) “Light Up Your Life”. Hahaha thanks wuben. Oh yeah PS. Even the name or word Wuben means something amazing I won’t write it out here just Google the definition of Wuben.